Returns & Refunds Policy

Non-Returnable Items
Some items are not eligible for return under any circumstances, including:
• Personalized or custom-made products
• Discounted or final-sale merchandise
• Items that show signs of wear or use

Refunds
After your return arrives at our facility, our team will review the item’s condition.
If the return is approved, the refund will be processed to your original payment method within 5–10 business days.

Return Shipping
All return shipping costs are the responsibility of the customer.
For your protection, we suggest using a trackable shipping service to ensure the package arrives safely.

How to Request a Return
Reach out to us at support@verzano.store with your order number and a brief explanation of the issue. Our support team will guide you through the next steps.

Return Address
575 Market Street, 11th Floor San Francisco, CA 94105 USA